This page provides verified contact information, address details, operating hours, regulatory status, and guidance on how to contact Grosvenor Casino Tottenham Court Road or the wider Grosvenor Casinos group. It is intended as a reference document for visitors, prospective visitors, and anyone with an enquiry relating to the London Tottenham Court Road premises.
1. Venue Address and Location
The casino operates at the following registered address:
Grosvenor Casino London - St Giles
262 Tottenham Court Road
London
W1T 7RG
United Kingdom
The premises are located in the London Borough of Camden, at the junction of Tottenham Court Road and Great Russell Street in London’s West End. The venue is in close proximity to Tottenham Court Road Underground station.
This address corresponds to the site referenced in UK Gambling Commission public records under the names London-St Giles Grosvenor Casino and London-St Giles Electric Grosvenor Casino. All such names relate to the same physical premises at 262 Tottenham Court Road.
2. Direct Contact Details
The following contact details apply to the Tottenham Court Road premises.
2.1 Telephone
The venue telephone number is:
+44 20 7299 7600
This number is suitable for enquiries about the premises, including questions about access, opening hours, and matters requiring attention from venue management.
2.2 Email
The venue email address is:
[email protected]
Written enquiries sent to this address are directed to the St Giles premises. This channel is suitable for formal correspondence and matters that require a documented response.
2.3 Online Enquiries
For enquiries related to Grosvenor’s online operations, the group-level support email is:
[email protected]
Online customer support is also available via live chat on the official website at grosvenorcasinos.com. Live chat availability for online accounts is generally reported as 07:00 to 22:30 UK time. This channel is specific to online account holders and is not a substitute for direct venue contact.
3. Opening Hours
The Tottenham Court Road premises operates 24 hours a day, seven days a week.
Live table gaming at the venue is available during a separate schedule, reported as approximately 12:00 to 06:00 daily. These hours reflect typical operational patterns and may be subject to change. Visitors with specific queries about table availability on a given date should contact the venue directly using the telephone number or email address listed in Section 2.
4. Corporate and Registered Office
The Tottenham Court Road casino forms part of the Grosvenor Casinos estate, owned and operated within The Rank Group plc. The registered head office for Grosvenor Casinos Limited is:
The Rank Group plc
TOR, Saint-Cloud Way
Maidenhead
SL6 8BN
United Kingdom
Correspondence intended for the corporate or legal function of the group should be directed to this address. Venue-specific operational enquiries should be directed to the premises contacts listed in Section 2.
5. Regulatory and Licensing Information
Grosvenor Casino Tottenham Court Road operates as a regulated land-based casino under licences issued by the UK Gambling Commission (UKGC).
The premises appear in the UKGC public register under the licence profile of Grosvenor Casinos (GC) Limited. The relevant licence references are as follows:
Licence holder - Licence reference - Type
- Grosvenor Casinos (GC) Limited - 034161-N-315520-014 - Casino 1968 Act Non-Remote
- Grosvenor Casinos (GC) Limited - 034161-R-315519-012 - Casino Remote
- Grosvenor Casinos Limited - 000614-N-103221-018 - Casino Non-Remote and General Betting Non-Remote
- Grosvenor Casinos Limited - 000614-R-310112-012 - Casino Remote and General Betting Remote
All listed licences carry active status as recorded in the UKGC public register.
For online operations conducted through grosvenorcasinos.com, the legal operator is Rank Digital Gaming (Alderney) Ltd, part of The Rank Group plc, licensed by the Gambling Commission under account number 57924 and licence reference 000-038074-R-319313-014.
The UKGC public register can be consulted at:
- gamblingcommission.gov.uk/public-register/business/detail/34161
- gamblingcommission.gov.uk/public-register/business/detail/614
These records confirm the regulatory standing of the operator and the premises.
6. Age and Access Requirements
Entry to the casino premises and participation in any gaming activity is restricted to individuals aged 18 years or over. This requirement is a legal condition under UK gambling legislation and is enforced at the venue.
Visitors may be asked to provide valid photographic identification confirming their age and identity before being permitted entry or access to gaming facilities. Acceptable forms of identification are those recognised under standard UK identity verification practice, including a valid passport, driving licence, or equivalent government-issued document.
The venue operates under UKGC licensing conditions, which include obligations relating to customer due diligence, anti-money laundering compliance, and safer gambling requirements. These obligations apply to all customers of the premises.
7. Safer Gambling
As a UKGC-licensed operator, Grosvenor Casinos is subject to regulatory requirements on safer gambling. Customers who wish to discuss safer gambling options, including self-exclusion or other support measures, may raise these matters directly with venue staff or contact the group through the support channels listed in Section 2.
Information on safer gambling tools and national support organisations is available through the official Grosvenor Casinos website and through the UKGC’s public resources.
8. Clarification on Venue Names
The premises at 262 Tottenham Court Road is referenced under several names across official and third-party sources, including:
- Grosvenor Casino Tottenham
- Grosvenor Casino Tottenham Court Road
- Grosvenor Casino London - St Giles
- London-St Giles Grosvenor Casino
- London-St Giles Electric Grosvenor Casino
All of these names refer to the same physical location and the same licensed premises. When contacting the venue or referencing it in correspondence, the address at 262 Tottenham Court Road, London W1T 7RG is the definitive identifier.