- Introduction
This document sets out the cookie policy applicable to the digital services associated with Grosvenor Casino Tottenham, operating under the Grosvenor Casinos brand. The physical venue associated with this policy is Grosvenor Casino St Giles, located at 262 Tottenham Court Road, London, W1T 7RG. The venue is operated by Grosvenor Casinos (GC) Limited, a company within the Rank Group, and is licensed and regulated by the UK Gambling Commission.
Cookie-related matters for Grosvenor Casinos are governed by the central Privacy and Cookies Policy published on the official Grosvenor Casinos website at grosvenorcasinos.com. This document provides a structured reference to the key principles of that policy as they relate to cookie use, data handling, and user rights under applicable UK law.
Users accessing Grosvenor Casinos digital services in connection with the Tottenham Court Road venue, or any other Grosvenor Casinos online platform, are subject to the terms described in this policy.
- What Cookies Are
Cookies are small text files placed on a user’s device when a website or digital service is accessed. They are used to distinguish individual users, maintain session continuity, support account security, and enable the delivery of services in accordance with the user agreement.
Cookies may be session-based or persistent. Session cookies are temporary and are removed from the device when the browser session ends. Persistent cookies remain on the device for a defined period or until manually deleted.
- How Cookies Are Used
Grosvenor Casinos uses cookies and similar technologies across its digital properties for the following purposes:
3.1 Service Delivery
Cookies are used to identify users, maintain login sessions, and ensure that services function correctly in accordance with the terms of the user agreement. This includes enabling access to account features and ensuring continuity of service during a session.
3.2 Security and Fraud Prevention
Cookies support the identification of unusual or potentially fraudulent activity. They form part of the technical measures used to protect user accounts and maintain the integrity of the platform in line with regulatory obligations under the UK Gambling Commission.
3.3 Responsible Gambling Monitoring
As part of responsible gambling obligations, cookies may be used to support monitoring functions that help identify patterns of use relevant to responsible gambling assessments. Information gathered in this context may be shared with other companies within the Rank Group where necessary to ensure that appropriate support is provided to users.
3.4 Analytics and Service Improvement
Cookies may be used to collect aggregated data about how users interact with digital services. This data is used to improve the functionality and performance of those services. It does not identify individual users for marketing purposes beyond the terms described in this policy.
3.5 Marketing
Where a user has provided consent or where permitted under applicable law, cookies may be used to support marketing communications. Grosvenor Casinos will cease using customer data for marketing purposes no more than two years after the date of the user’s last transaction.
- Data Retention
Customer data collected through cookies and related technologies is subject to the following retention principles:
Retention period - Purpose
- Up to 2 years from last transaction - Marketing use of customer data
- Up to 7 years from end of relationship - Regulatory compliance, including anti-money laundering obligations
- Beyond 7 years where necessary - Problem gambling records, suspension or termination data, where retention is deemed necessary under applicable law
These retention periods apply across Grosvenor Casinos digital services and are consistent with the requirements of the UK Gambling Commission and applicable data protection legislation.
- Data Sharing Within the Rank Group
Grosvenor Casinos (GC) Limited is part of the Rank Group. Where a user directly or indirectly provides information relating to their physical or mental health, or their gambling situation, this information may be shared with other companies within the Rank Group. Such sharing is carried out solely for the purpose of ensuring that appropriate support is provided and that responsible gambling obligations are met.
No data is shared with third parties outside the Rank Group for purposes beyond those described in this policy, except where required by law or by the UK Gambling Commission.
- User Rights and Cookie Management
Users have the right to manage cookie preferences in accordance with UK data protection law and the Privacy and Electronic Communications Regulations. The following options are available:
- Browser settings: Most browsers allow users to refuse or delete cookies through their settings. Disabling certain cookies may affect the functionality of Grosvenor Casinos digital services.
- Consent withdrawal: Where cookies are used on the basis of consent, users may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
- Opt-out from marketing: Users may request that their data no longer be used for marketing purposes. This request will be actioned in accordance with the two-year retention limit described in section 4.
- Regulatory and Legal Framework
Grosvenor Casinos (GC) Limited holds a premises licence for the casino at 262 Tottenham Court Road, London W1T 7RG, recorded on the UK Gambling Commission public register under licence reference 34161. The licensing authority for this premises is the London Borough of Camden. The head office of Grosvenor Casinos (GC) Limited is located in Maidenhead, United Kingdom.
Online services associated with Grosvenor Casinos are operated by Rank Interactive (Gibraltar) Ltd, which holds Gambling Commission online account number 57924 and Gibraltar licences RGL 133 and RGL 134 for customers outside Great Britain.
This cookie policy is consistent with the requirements of the UK General Data Protection Regulation, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations.
- Age Requirement
Access to Grosvenor Casinos digital services and the physical venue at 262 Tottenham Court Road is restricted to individuals aged 18 and over. Underage gambling is an offence under UK law. Age verification measures are applied at the point of registration and entry.
- Contact and Further Information
The full Privacy and Cookies Policy governing cookie use across Grosvenor Casinos digital services is available at grosvenorcasinos.com. Users with questions regarding this policy or the processing of their personal data should refer to the contact details provided within that document.
For responsible gambling support, users may contact GambleAware via the helpline 0808 8020 133 or visit the GambleAware website. Users are advised to gamble responsibly and only spend what they can afford.